At Lifeplan, we promote the use of Advocates, to help our customers. This may be to assist them in their service with Lifeplan, if they would like help with a complaint, or to have support if there is a serious incident.
The Australian Government has an online Advocacy Finder. This is a free, online resource, which provides the details for Advocates within a geographical area. You can find it at:
• https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/
Other agencies for advocacy include:
• Office of the Public Advocate: 1300 858 455
• Health Consumer’s Council WA: 08 9221 3422
• Citizen Advocacy Perth West: 08 9445 9991
• People with Disability WA: 08 9420 7279
• Midlas Midland: 08 9250 2123
• Mental Health Advocacy Service: 08 6234 6300
• Sussex Street Community Law: 08 6253 9500 • EDAC (Ethnic Disability Advocacy Service): 08 9388 7455
• Commonwealth Ombudsman: 1300 362 072
• Developmental Disability WA: 08 9420 7203
Lifeplan staff will provide information about Advocates at intake, if there is a complaint or an incident involving a participant or their support network, as well as when Advocacy information is requested.
